Under EU consumer protection rules, the right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly, as provided by Article 16(d) of Directive 2011/83/EU on consumer rights, as implemented in Italy by Article 59(1)(d) of the Italian Consumer Code (Legislative Decree No. 206/2005). This applies, where applicable, to perishable food products, including certain fresh cheeses. For non-perishable products, withdrawal may be exercised in accordance with applicable consumer protection legislation. If a product arrives damaged, defective, or does not conform to the order, please use the form below to report the issue. Where possible, please attach photographs of the product and packaging. Our customer service team will assess your request and provide instructions for the appropriate solution.
